Terms and Condtions

Customer Care

Here at Sweet Indulgent Cakes we want to ensure the highest quality of goods.

I am registered with West Berks council and have product and public liability insurance. I also hold the required level 2 food safety & hygiene certificate, complying with current UK/EU regulations.

Due to the home environment of where your treats are baked, I can not ensure the products to be free of any allergens. Also some of our products come with their own warnings regarding potential allergen contamination.  With your safety in mind, If you suffer with any allergies, we advise that you do not risk consuming our product.

Payment must be made in full to secure your order. Discussing a potential date does not secure your order. Please ensure payment is made to avoid disappointment

Shipping Policy

Some of our boxes may be posted. They are posted every Wednesday morning first class via Royal Mail.

 

Your order must be placed by 12pm on the Sunday before the Wednesday posting day that commencing week. Orders placed after Sunday 12pm wont be available until the following week (7+ Days later).

 

A charge of £4.70 will be added at Checkout. Please ensure you enter the address you would like the product to be shipped to.

We take a lot of care to ensure your product is packaged adequately but always appreciate suggestions for better postage methods suitable for you.

Pick Up Service

Boxes are available for collection Wednesday - Friday (10am - 4pm) from my home address in Burghfield. Your order must be placed by 12pm on the Sunday before your chosen collection date else it wont be available until the following week (7+ Days later).

Please ensure if you can't collect on your chosen day or time, you get in touch as soon as you can to rearrange your collection.

Please be aware that my business operates from my family home so you may also be greeted by one of the Sweet Indulgent Cupcakes (AKA kiddies) at the door. They are harmless creatures and we do not expect you to interact with their constant chatter and interaction.

Return & Exchange Policy

As much as it would sadden me to hear you were not completely satisfied with your product, please do not hesitate to get in touch. Refunds or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. If you are unsatisfied with your product, you must contact me within 24 hours of receiving it to be eligible for a refund or replacement.

Website Info

Collection Hours

Wed:  10am - 4pm

Thurs: 10am - 4pm

Fri:      10am - 4pm   ​​

Address for Treats

151 Sycamore Close, Burghfield, Reading,

Berkshire, RG30 3SW

 

Tel: 07377418823

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